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Customer ‘Satisfaction vs Loyalty’

Written by Colin Chodos
Wednesday, 28 February 2007
Summary of presentation to Ashley Munro customers by Colin Chodos of CCS. November 2006 Be first to comment \| Add as favourites (2) \| Quote this article \| Views: 1200
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When it comes to changing your jobs, is the grass always greener?

Written by Mike Schapiro
Tuesday, 27 February 2007
Many research studies have noted that anywhere between 20% and 47% (at any point in time) of employees are considering a move to another job. Be first to comment \| Add as favourites (6) \| Quote this article \| Views: 1157
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Written by Mike Schapiro
Thursday, 22 February 2007
A research tool developed by Lulfand and Ingham in 1995. It is used to help people better understand themselves and their interpersonal communication and relationships. The Name is a combination of the first names of the creators, Joe and Harry. The model is used to help people understand themselves, became more aware of themselves, assist personal development and improve interpersonal, and group relationships. Be first to comment \| Add as favourites (2) \| Quote this article \| Views: 3637
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Developing a ‘Sales and Service Culture’ to Grow Profits!

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Polls

Motivating people .. what works best at the 'front line'?

	Recognition
	Monetary rewards
	Empowerment
	Involvement in business decisions
	Career development
	Training
	Other

When was the last time you engaged in customer measurement?

	In the last 6 months
	In the last 12 months
	In the last 24 months
	Never

Why is a customer policy essential in providing best practice customer service?
Every business and every organisation has customers yet most businesses don’t have a formal customer service policy.
Find out how CCS Corporate Behavioural Specialists can help you today. Click here