UROB’s stands for ‘Unofficial Rules Of Business’.  These are undocumented ways in which a company operates.  Do I have to wear a tie if I visit with clients?  Can I email the MD if I have a query on company policy?  Am I allowed to introduce a relative into the organization? Many UROB's will directly impact the bottom line and your customer's experience in doing business with your company.

Be first to comment | Add as favourites (3) | Quote this article | Views: 1266

Competition for business has never been tougher, and with globalization, prices have never been lower. Relationships with our customers have never seemed so important and yet if they don’t deliver real value…the competitor’s price alone may just win the sale. ‘What does the customer want’ and ‘how quickly can we get product to them?’ are the real issues…speed is paramount. How do we get closer to our customers with this in mind? What does tomorrow’s organization need to look like and how can it be built? How can we reflect our customers’ evolving needs?

Be first to comment | Add as favourites (0) | Quote this article | Views: 1112