Advertisement

Management Resources

Australian Associations Directory
Management Books & Stuff
Business Product Directory
Event Calendar
Contact Us

Management Articles

Best Practice Management
Business Strategy
Change Management
Communication
Culture Management
HR Management
Sales/Service Cultures
Save the Environment
Boardroom Topics
Other Management Topics
Got a Customer Service Strategy? Click here

Latest CCS Boardroom News

Managing Change
User Rating: / 1
Written by Mark Fay   
Thursday, 28 June 2007
In today's fast-moving world the concepts of management and "change management" are synonymous terms. Adapting to an ever-changing environment in which we attempt to achieve our mission is the predominant concern of all successful organizations.

In order to manage change effectively managers must be able to manage the six core processes that allow an organization to manage change. This article seeks to introduce the six core processes that allow us to manage change and then to discuss each one in greater detail.

Understanding the values that will make each of these processes successful and fulfilling is as important as understanding the processes themselves. The three primary value systems that we observe in management are authoritarian, relationship, and laissez-faire. These form a continuum of values. Where managers will anchor themselves on this continuum of values will determine their success. The articles will demonstrate the effect of each value system on the outcome of each process.

Be first to comment | Add as favourites (0) | Quote this article | Views: 1137
Read more...
 
Customer Value Proposition
User Rating: / 14
Written by Isadore Payne   
Tuesday, 26 June 2007
Select the right organisation development and people strategy to deliver the organisation's customer value proposition.

There are surely few CEO's who do not experience the constant demand to deliver ongoing shareholder value in an ever changing and mostly unforgiving market place.

Be first to comment | Add as favourites (0) | Quote this article | Views: 15364
Read more...
 
Secrets of Managing Your Manager
User Rating: / 1
Written by Mike Schapiro   
Thursday, 01 March 2007


Recent research has validated the pioneering work of Dr. John Sullivan  that for most people, one of the prime reasons for leaving their place of employment, is that they do not get on well with their Boss.  (For Boss read Manager (all levels), Team Supervisor Leader)

Is the Grass Greener?

Research conducted by CCS amongst its clients in 2006, showed that a new place of employment was felt to be better by only 32% of people, 48% considered it to be the same whilst 20% thought it to be worse.

Be first to comment | Add as favourites (6) | Quote this article | Views: 1395
Read more...
 
More...
<< Start < Prev 1 2 3 4 5 6 7 8 9 10 Next > End >>

Results 25 - 28 of 41

Polls

Motivating people .. what works best at the 'front line'?
 
When was the last time you engaged in customer measurement?
 

 


Why is a customer policy essential in providing best practice customer service?
Every business and every organisation has customers yet most businesses don’t have a formal customer service policy.
Find out how CCS Corporate Behavioural Specialists can help you today. Click here