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HR Management
10 important things to consider when measuring Employee or Customer Satisfaction
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Written by Colin Chodos   
Monday, 17 March 2008

The objective of the information provided in this document is to help evaluate the need for measurement within your company, while also providing some insight into the considerations and care that needs to be taken when measuring either employee or customer feedback.  It is not intended to be a comprehensive list of strategies.  Although many common denominators exist between businesses, in many instances each business environment is unique.  This then often requires slightly differing approaches to achieve success.  

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Can you afford to loose your people with the low unemployment rate??
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Written by Eric Connerton   
Saturday, 15 March 2008

Nobody can afford to loose their people. In a time of global uncertainty, employees are a firm’s greatest asset.

                                        

Concerns about job uncertainty – especially in businesses which deal with the US are likely to ensue. Staff, without a doubt, are nervous as companies reduce staff sizes to keep profits in line with yearly targets. However, on a more personal level, personal investments and personal shares have been decreasing in value as share prices plummet.

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The Wisdom of Crowds
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Written by Eric Connerton   
Saturday, 15 March 2008

Instead of looking to a single person for the right answers, companies need to recognize a simple truth: Under the right conditions, groups are smarter than the smartest person within them.

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Motivation - Which works better? ... The ‘Carrot’ or the ‘Stick’?
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Written by Eric Connerton   
Tuesday, 25 December 2007

Let’s look at the basic idiom of the ‘carrot and stick’: rewarding good behaviour with a treat, or punishing bad behaviour.  But what motivates people more? Do people perform better when they risk being punished for bad actions and performance? Or do they ‘blossom’ with the possibility of being rewarded for exceeding expectations?

 

 

The question gets more complicated …. Is it as simple as it all seems?

 

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Basic Methods of Motivating People
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Written by Eric Connerton   
Tuesday, 25 December 2007

There are many ways to motivate your people.  Strong leadership, setting goals, creating sense of purpose, success, recognition, rewards, engagement, empowerment and personal achievement all contribute to the complexity of ‘feeling motivated’.   Many people in the workplace have the need for ‘social interaction’.  Carefully crafted, this strategy can also provide fantastic ideas to motivate performance.  

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